Regole su crediti e fatturazione

1Clone slots

• A clone slot lets you keep one clone active. Slots come with Create Your Clone plans; buying more plans gives more slots, and slots from several active subscriptions add up.
• If one subscription fails or is cancelled, slots from your other active subscriptions keep working.
• When a plan ends, the slot it provided ends too. If you then have more active clones than slots, you choose which clones to archive before chatting again.
• Archived clones stay visible and readable on your computer. Reactivating a clone is always your explicit choice and needs a free slot. A purchase never reactivates or chooses a clone for you.

2Clone Credits and Extra Talking Credits

Credits are shared across all your active clones. When you use the Service, Clone Credits are used first, then Extra Talking Credits. Balances are shown rounded down; the exact value is kept on our server, which is the only place credits are granted or charged.

3What uses credits

• Clone replies in chat, when cloud processing is on.
• Building or rebuilding a Persona Blueprint. The app shows the expected cost before you start.
• Natural check-ins, if you switch them on (off by default).

Importing chats, local analysis, browsing memories and managing clones do not use credits.

4How the cost is calculated

• Credits represent AI processing budget: 100 credits = US$1 of processing at our AI provider’s rates for the model used.
• Each request is charged for the processing it actually needed, so short replies cost less than long ones. You never need to understand tokens.
• Before each reply, the server reserves at most a fixed per-reply maximum, then charges only the actual cost and releases the rest. One reply can never drain your balance beyond that maximum.
• If your balance is too low for a full reply, the clone answers more briefly. If it cannot afford even a short reply, nothing is charged and the app asks you to add credits.
• Every request has a unique ID, so retries are never charged twice.
• If our AI provider processes a request but returns no usable text, its exact processing cost is charged once and the app tells you; we are working to make this rare. Charges caused by a fault on our side are restored.

5Buying, renewals and failed payments

• Credits and slots are delivered as soon as Stripe confirms payment, and appear in the app automatically.
• Subscription credits are granted for each paid billing period. Changing a plan mid-period does not grant a second allotment for the same period.
• If a renewal payment fails, access linked to that subscription may pause until it is paid; your other purchases are unaffected.

6Refunds and disputes

A full refund or an open payment dispute withdraws what that payment bought: the related plan or slot and the unused credits from that purchase. Credits you already used are not charged back and your balance never goes below zero. If a dispute is decided in our favour, the purchase is restored. See the Refund & Cancellation Policy.

7General rules

• Credits and slots have no cash value, cannot be sold, transferred or exchanged for money, and belong to one account.
• Credits are a prepaid right to use AI processing in the Service. They are not money, electronic money, a deposit or a financial product, and they earn no interest.
• Credits lapse if your account is closed, including when it is closed because of a serious breach of our Terms, except where the law requires a refund.
• We may change credit prices or pack sizes for future purchases. Credits you already bought keep their value of 100 credits = US$1 of processing. Because that value follows our AI provider’s rates for the model used, the number of replies a given balance buys can change if those rates or the model change.
• If credits or slots are added to an account by mistake, through a technical error or through a payment that is later reversed, we may correct the balance. We do not remove credits you paid for because of an error on our side.
• Abuse, such as bypassing charges or exploiting errors, may lead to credits being corrected and the account suspended under the Acceptable Use Policy.