Memory Clone legal
How Memory Clone handles digital delivery, AI usage, subscriptions, billing mistakes and refund requests.
Last updated: 12 July 2026
Memory Clone provides digital software access, clone-building services and metered AI usage. Access, clone slots, clone-building work and Talking Credits are delivered digitally. A checkout is confirmed from Stripe server-side; if a payment succeeds but the browser is closed, the account is reconciled automatically. Confirmation normally takes under a minute and may take up to 15 minutes.
At checkout, the customer may request immediate delivery of digital access and AI services. Where applicable, the customer acknowledges that starting digital delivery or performance during the cancellation period can affect cancellation rights. This policy does not remove any mandatory consumer rights that apply to the customer.
Talking Credits represent consumed, metered AI processing. Once credits have been used, or clone-building / AI analysis has started or completed, that part of the digital service has been delivered and is not ordinarily refundable for a change of mind. The same applies to a clone slot that has been used to create or operate a clone.
We review requests for duplicate charges, charges made in error, access that was paid for but not delivered, or a verified technical failure that we cannot resolve within a reasonable time. We also provide any remedy required by applicable consumer law, including rights relating to digital content or services that are not supplied as agreed or with reasonable care and skill.
A subscription can be cancelled before its next renewal. Cancellation stops future renewal charges and normally keeps access available until the end of the already-paid period. It does not automatically refund an already-started paid period, except where required by law or where we agree that a billing or delivery error occurred.
Leaving Stripe Checkout does not by itself prove that a payment failed. If Stripe confirms payment, Memory Clone reconciles the order and delivers the matching access automatically. A checkout that Stripe marks expired or unpaid does not create new access. The account dashboard shows the final order state once it is confirmed.
Contact contact@memoryclone.com with the account email, the checkout session or invoice reference, the date and amount charged, and a concise description of the issue. Do not send passwords, card numbers, raw chat exports or API keys. We may ask for limited billing evidence needed to investigate the request.
We assess each request against the checkout record, delivered access, credit ledger and applicable law. Nothing in this policy limits rights that cannot legally be excluded or restricted. This policy is not legal advice; before public launch, the business should obtain jurisdiction-specific legal review of its customer-facing terms, consumer notices and cancellation flow.
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